Begin with the resident’s task
Explore the questions people bring to the service. Shape the communication goal in Office.
OctiAI for public service
Make complex information easier to act on. Connect policy, resident questions and service details into clear public communication.
Picture the work
One possible starting point
Bring the context only you can give.
The brief
“Explain a new permit process in plain language. Show who it applies to, what residents need and the steps to complete an application.”
The work to bring back
A plain-language service guide, a resident FAQ and a source checklist for the reviewing team.
From your direction to useful work
Explore the questions people bring to the service. Shape the communication goal in Office.
Keep policy sources, service requirements and approved wording in Artifacts.
Refine readability, accessibility and consistency with your reviewing team.
Make it your own
A place for the brief, the people and AI helping you, and the work you want to keep.
Work rarely stays in one lane